All website orders submitted prior to 2pm are processed within the same business day (excluding weekends and holidays) after receiving your order confirmation email.
Orders submitted via email or other methods may incur extra processing time, and therefore may be processed the next business day (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with tracking once your order has shipped.
We offer $14.95 flat rate shipping within Australia for orders under $250. For orders over $250 we offer free domestic shipping.
Our main domestic shipping network is via Toll Express, Toll can offer a next day* delivery to all capital cities and major regional centres across Australia, and up to 5 days for remote locations.^
*Toll next day delivery service is an estimate and is not guaranteed. ^Please note all shipping networks can incur unexpected delays due to weather, freight congestion, and other factors. These are outside of our control and Remote King cannot accept any responsibility for delivery times once the item has been dispatched from our warehouse.
We can provide free local pickup from our Hallam, VIC location for our Trade/Wholesale customers only.
Orders placed after 9am and prior to 2pm on business days can be organised for same-day pickup. Please contact our sales team to arrange pickup options and allow a minimum of 2 hours from the time of placing your order, for your order to be picked and processed. We will send an email once your order is ready along with pickup instructions.
Our pickup hours are from 11am-4pm, Monday to Friday, excluding weekends and public holidays.
Minimum order value of $50 applies to all Wholesale orders including pick-up.
We offer international shipping to New Zealand.
At this time, we do not ship to other countries.
We offer a base rate of $50 plus calculated cost TBC for shipping to New Zealand. Once order has been measured and weighed our sales team will confirm the extra shipping cost via email.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Remote King is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from Remote King which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please check the order status via tracking from your confirmation email.
If tracking does not appear or you are having issues with your delivery, please contact us at sales@remoteking.com.au with your company name and order number, and we will look into it for you.
We are not able to deliver to PO Boxes at this time. Please provide a business or residential address for delivery.